“Respond without thinking and you will damage your community. You are held to a higher standard than your users, and...
Blog
What You Don’t Know About NeuroBusiness, But Need To!
I remember the first time I heard about the reptilian brain. The part of your brain that works instinctually. Think...
The Boys are Back!! Ok, More Than Just “The Boys”
Ok, Couldn’t resist that opening coz I know y’all are now singing that song in your head and having...
Review: Fierce Loyalty by Sarah Robinson
“Make a decision. Every day, decide that a fiercely local community is your goal, no matter what.” —Sarah Robinson, Fierce...
Announcing: #cmgrhangout – Worldwide Edition
A great thing happend when we hosted 12 hours of Community Manager Hangout #cmgrhangout for Community Manager Appreciation Day #CMAD....
Leveraging Power And Influence In Communities
As community managers, we all understand the role influence plays in growing our community. The scalability of how can you get...
What You Learn In A Year
It was one year ago today I left Chicago, headed to New York. The flight was into LaGaurdia and I...
How Communities Can Save The World
One of the many ideas behind #cmgrhangout (to me) is to share ideas, strategies, and methods behind the best community...
Review: Online Community Management For Dummies
“There’s more to being a community manager than a little social networking. You need a thick skin, a pleasant personality,...
What Community Managers Can Learn From Librarians
What Community Managers Can Learn From Librarians After Brew returned from a Translator focused lab session with librarians earlier this...