#CMGRHangout presents: Building and Managing Communities on Slack (Preview)

February 20, 2017 — by Sherrie Rohde0



#CMGRHangout presents: Building and Managing Communities on Slack (Preview)

February 20, 2017 — by Sherrie Rohde0

Slack has taken the communications world by storm and as such has become top of mind for many community professionals. While there is significant debate as to the validity of using Slack for a community platform, several communities have already implemented the tool and community professionals have discovered how to not only create community using Slack but also how to manage them as the grow. What are the pros and cons of using Slack to build community? How can community professionals use the platform effectively?

Join us for next week’s #CMGRHangout panel on Friday, March 3rd at 2pm ET/11am PT to talk about building and managing communities on Slack!

Jonathan Brewer and Sherrie Rohde will be hosting the hangout with Chris Barrows, Jonathan GabrielEvan Hamilton, Margot MazurErica Moss, Scott Tran, and Michael Stone on panel. We will also be moderating the Twitter chat using #CMGRHangout.

Special Offer: SlackPass reached out to us when they saw this week’s topic and wanted to offer you all a deal. If you’re not familiar, SlackPass helps turn Slack into a true community platform by automating the invite process and making member management easy. Whether you’re looking to grow your group with open access or create a premium pay-to-access group, SlackPass makes it simple. Create a custom invite page in seconds. No development work. No extra setup. Free invites are always free and paid invites are just $29 per month after a two week free trial. After registering, use coupon code MYCMGR for 20% off your first three paid months. (Thanks SlackPass!)


Chris BarrowsChris Barrows
Host/Creator at Why I Social Podcast, Chairperson at eduWeb Digital Summit, and Higher Education Professional at NYU

Chris Barrows is a digital strategist at New York University and the host of the Why I Social Podcast. He is also the chairperson of the eduWeb Digital Summit and works with Joel Renner on Snapchat.Education.

Connect with Chris on Twitter at @cbarrows.

Jonathan GabrielJonathan Gabriel
Coordinator of Digital Marketing & Social Media at University of Central Florida College of Medicine

Jonathan Gabriel is the coordinator of digital marketing & social media for the UCF College of Medicine. He is founder of UCF’s social media managers group and creator of Team HESM, an international Slack community for higher ed social media pros.

Connect with Jonathan on Twitter at @jongabriel.

Evan HamiltonEvan Hamilton

Evan Hamilton is a professional community builder with over 10 years experience at companies like Coursera, CMX, and UserVoice. He’s also an amateur musician and full-time geek. He is currently available for consulting and full-time positions at companies that care about community.

Connect with Evan on Twitter at @evanhamilton.

Margot MazurMargot Mazur
Partnership Co-ordinator at Wistia

Margot Mazur is the Partnership Co-ordinator at Wistia. She builds strong business partnerships and communities, connecting people to the resources they need to do their best work. On any given day, she pets 3-5 dogs.

Connect with Margot on Twitter at @margotcodes.

Erica MossErica Moss
Community Manager at Trello

Erica Moss currently marries her background as a professional storyteller with her passion for connecting people as the community manager at Trello, a visual collaboration tool. Outside of work, she enjoys theater, photography and all things pop culture.

Connect with Erica on Twitter at @ericajmoss.

Scott TranScott Tran
Organizer at Support Driven

Scott Tran appreciates a good documentary, is picky about coffee, and believes that we’re all in this together. Scott organizes Support Driven and seeks to make progress daily on how to build a business with community at it’s core.

Connect with Scott on Twitter at @scott_tran.

Michael StoneMichael Stone
Director of Technical Support at BetterCloud

Michael Stone is the Director of Technical Support at BetterCloud and is continuously looking for ways to enhance the customer experience. He currently is helping grow the BetterIT Slack community, which is closing in on 1,000 members. Mike loves using Google Apps Script and Slack Bots to help delight community members in unexpected ways. Recently, he was crowned “President of Slack Bot Creation” by his peers.

Connect with Michael on Twitter at @StoneMchael.

Discussion Questions

  1. How many Slack groups are you a part of (that you can remember)?
  2. What are the advantages of Slack as a community platform?
  3. What are the disadvantages of Slack as a community platform?
  4. What made you decide to use Slack to connect with your community?
  5. How do you encourage internal buy-in and cross-department participation on Slack?
  6. What, if any, Slack specific community guidelines exist?
  7. If you had to start a Slack community from scratch, what’s the first thing you would do?
  8. How do you onboard new members to Slack?
  9. How much time do you spend on an average day in Slack with your community?
  10. How do you handle analytics for Slack and what KPIs do you focus on?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMGRHangout presents: Building and Managing Slack Communities and let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting on the event page. Let’s discuss ways you can attend:

  • Watch: You do NOT need to join the panel. Just stay on the YouTube Live page and you’ll see the video. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)
  • Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.)
  • Chat: You can chat and follow the conversation on Twitter using #CMGRHangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EDT to ask questions, we’ll be busy setting up and might miss them!

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

Not sure what time this is for your location? Use

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a monthly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. Reach out on Twitter at @sherrierohde. 