#CMGRHangout presents: How to Deal: Habits of Successful Community Managers (Preview)

June 26, 2014 — by Sarah Nagel0



#CMGRHangout presents: How to Deal: Habits of Successful Community Managers (Preview)

June 26, 2014 — by Sarah Nagel0

The job of community manager is often described as one requiring passion, both for social media and the brand being represented. And while that’s true, sometimes demanding hours and unhappy customers can turn that passion into burnout.

Join us for this week’s #CMGRHangout panel on Friday, June 27th at 2pm EST for their advice on managing the ‘always-on’ nature of social media, balancing work and life and handling the pressures of working in a highly visible role.

Sprout Social will be co-hosting with us this week. Sprout Social always ensures customers have all the tools they need for success – whether that’s software to help make their day-to-day tasks more manageable, tips for finding balance and sources of creativity or insight into the workflows and habits of other community managers.

Jonathan Brewer and Sherrie Rohde, as well as Brit Thompson and Sarah Nagel from Sprout Social, will be hosting the Hangout with Erika Balbuena, Mary Mallard, Darryl VillacortaMaria Duron, Andrew J. Coate and David DeWald as panelists. Carrie Keenan will be moderating the Twitter chat using #CMGRHangout.


Erika Balbuena
Community Engagement Manager at Twilio

Erika has spent her career rallying communities around an idea by building thriving relationships to drive community success. She currently serves as the Community Engagement Manager at Twilio where she focuses on strategic offline programs and partnerships to engage their 200,000 developers. Her nonprofit background has also helped grow Twilio’s social good arm, Prior to Twilio she was the Marketplace Manager for TaskRabbit where she was the first hire to focus on the Taskers and built out the team that supported the TaskRabbit community. Prior to joining TaskRabbit, Erika consulted for large and small clients in the nonprofit fundraising world. She is also a proud San Francisco native, foodie and adventurer who traveled in SE Asia for 6 months.

Connect with Erika on Twitter at @erikadmsf or on Google+.

Mary Mallard
Community Manager at Grasshopper

Mary is the Social Media and Community Specialist at Grasshopper, the entrepreneur’s phone system. She loves blogging, Tweeting, Facebooking, Instagramming and Google Plus-ing her way through life, both personally and professionally. She also enjoys connecting with interesting people, both on and off social, and her favorite food is truffle french fries.

Connect with Mary on Twitter at @marymallard or on Google+.

Darryl Villacorta
Social Media Manager at Gossip Genie

With a diverse social media portfolio, Darryl is all things tech and social. With an appreciation for the art of storytelling, Darryl finds joy in creating stories through digital media. A “Superconnector” at heart, he loves creating relationships on and offline as well as connecting others.

Connect with Darryl on Twitter at @themiddle or on Google+.

Maria Duron 
Speaker and Trainer at Buzz to Bucks 

Maria Elena Duron is a speaker and trainer with Buzz to Bucks Word of Mouth Firm. She trains on developing community around your brand utilizing online and offline assets and core relationships. Her training and relationship building coaching results in creating conversation, connection and commerce around your brand. She is founder of #brandchat recognized in the Top 10 Twitter Chats for business by Mashable, Simply Measured and Cision. She is Editor-in-Chief of the Personal Branding Blog recognized as the #1 Career Blog by Career Builder and Intent; a Top 100 Blog for Careers by Forbes, and a Top 100 Blog by Advertising Age.

Connect with Maria on Twitter at @mariaduron or on Google+.

Andrew J. Coate 
Community and Content Manager at Kapost 

Andrew J. Coate is the Community & Content Manager for Kapost. There, he’s responsible for being awesome. Like, online and stuff. Coate has long worked with indie bands and corporate brands alike, focusing on digital promotion, PR, and community outreach. His likes include craft beer, running, over-saturating instagrams of the sky, and photoshopping people’s faces onto things. His dislikes include hangnails, the phrase “YOLO.”, really large malls, and Billy Corgan.

Connect with Andrew on Twitter at @andrewjcoate or on Google+.

David DeWaldDavid “Historian” DeWald
Community Manager at

David has over 15 years of experience with working with web based communities starting with early fan sites to large multi-community web sites, he brings his unique knowledge of social interactions to everything he does.

Connect with David on Twitter at @historian or on Google+.

Discussion Questions

  1. What three things would you tell a new community manager to help better manage their time and tasks?
  2. Given the 24/7 nature of community management, how do you carve out time for yourself to stay fresh and recharged?
  3. Since most creative ideas don’t happen behind a desk, how do you get the ideas flowing?
  4. What habits do you practice first thing in the morning that ensure a productive, successful day?
  5. How do you use your community or work with your team team to collaborate on new ideas?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMGRHangout presents: How to Deal: Habits of Successful Community Managers and let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting on the event page. Let’s discuss ways you can attend:

  • Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)
  • Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.
  • Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions.

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

Not sure what time this is for your location? Use

Featured photo credit: concepto05 via photopin cc

Sarah Nagel

Social Marketing Specialist at Sprout Social
Sarah is passionate about bridging online and offline communications. She is dedicated to providing value to others through knowledge, advice or job opporunities. Sarah appreciates the ever-changing landscape of social media and loves learning about new tools and platforms. She is a strong advocate of brands using social as a recruiting, sales and R&D tool, among other functions, and sees the incredible value of social business.