#CMGRHangout presents: Forum Best Practices (Preview)

January 21, 2016 — by Sherrie Rohde0



#CMGRHangout presents: Forum Best Practices (Preview)

January 21, 2016 — by Sherrie Rohde0

In the past we’ve talked about several aspects of forums including the harmony of social media and community platformshow to choose a community platform, engaging community on a platform and online community policies. Next Monday, Patrick O’Keefe is hosting a #CMAD session on Managing an Online Community Volunteer Program as it pertains to moderators, so we won’t dig too deeply into moderation, but we will bring up several other key aspects of forum best practices including how to use automation to scale your relationship building and monitoring as well as gamification elements and other questions that come up during our discussion.

Are forums your jam (or job)? Join us for this week’s #CMGRHangout panel on Friday, January 22nd at 2pm EST/11am PST to discuss forum best practices.

Dom Garrett and Sherrie Rohde will be hosting the hangout with Jenn Chen, David DeWald and Paula Rosenberg on panel. Christin Kardos and Carrie Keenan will be moderating the Twitter chat using #CMGRHangout.


Jenn ChenJenn Chen
Community Manager at Lithium Technologies

Jenn is the community manager at Lithium Technologies, where she gets to connect and work with community managers every day. She loves food and caffeine, as established in past CMGRHangouts. In her spare time, she enjoys eating, baking, reading and cheering on the Golden State Warriors.

Connect with Jenn on Twitter at @jenntothechen or on Google+.

David DeWaldDavid “Historian” DeWald
Community Manager at Bit9 + Carbon Black

David has over 15 years of experience with working with web based communities starting with early fan sites to large multi-community web sites, he brings his unique knowledge of social interactions to everything he does.

Connect with David on Twitter at @historian or on Google+. 

Paula RosenbergPaula Rosenberg
Community Manager at VHX 

Paula is a former student counselor turned Community Manager. She’s currently VHX’s first Community Manager. She’s had previous gigs at Quirky, Pogo Events, The New School, and Grand Valley State University. Outside of giving her community some TLC, Paula is a freelance writer. You can read her musings at Modspinster. She lives in NYC with her pet rabbit, Milo.

Connect with Paula on Twitter at @nyc_paula or on Google+.

Discussion Questions

  1. What are you most looking forward to about #CMAD?
  2. Which community platforms do you have experience working with?
  3. How do you onboard community members to help them feel welcome?
  4. How do you setup your platform to make sure you’re listening to key conversations?
  5. How do you configure emails, and other automation tools, to help scale your reach?
  6. How do you plan out gamification elements such as leaderboards, badges and ranks?
  7. How do you report on metrics from your forums?
  8. What other forum best practices come to mind?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMGRHangout presents: Forum Best Practices and let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting on the event page. Let’s discuss ways you can attend:

  • Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)
  • Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.)
  • Chat: You can chat here and/or follow the conversation on Twitter using #CMGRHangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions.

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

Not sure what time this is for your location? Use

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a monthly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. Reach out on Twitter at @sherrierohde. 