#CMGRHangout presents: Managing Community Conflicts & Controversies (Preview)

October 30, 2014 — by Sherrie Rohde0



#CMGRHangout presents: Managing Community Conflicts & Controversies (Preview)

October 30, 2014 — by Sherrie Rohde0

How often are we taught to never talk about religion or politics? All the time, right? The obvious reason for this is that almost everyone has an opinion and opinions in these categories cause quite a bit of controversy, which often leads to conflict. For some, there is nothing spookier than conflict.

In her article How to Handle Conflict and Controversy in Online Communities, our panelist Katie Bapple points out that avoiding this conflict is actually isolating and that to truly create human bonds and create strong community interactions, the “solution is to handle the matter head-on by building an understanding of each conflicting viewpoint at a deeper level.” So how do we do that?

Join us for this week’s #CMGRHangout panel on Friday, October 31st at 2pm EST to talk about what to do when conflict arises in your community and how to foster those positive interactions.

Jonathan BrewerSherrie Rohde and Dom Garrett will be hosting the Hangout with Katie BappleJared Cummings, Patrick HellenDavid Hurley and Aimee Jarboe as panelists. Sarah Nagel and Emma Cunningham will be moderating the Twitter chat using #CMGRHangout.


Katie BappleKatie Bapple
Senior Manager, Online Community Services at Socious

Katie is the Senior Manager of Online Community Services at Socious, where she helps companies, associations and nonprofits learn how to launch and build successful online communities. Previously, Katie managed the online communities at, comprised of more than 2.4 million members. She believes in the power of data and dark chocolate.

Connect with Katie on Twitter at @kbapple or on Google+.

Jared CummingsJared Cummings
Head of Community and Support at JuiceBox Mobile

Jared has been a community manager for seven years. He is the head of community and support at JuiceBox Games, makers of HonorBound, and has previously managed the communities for games such as Clash of Clans and Modern War. Jared supports diversity in games and cats.

Connect with Jared on Twitter at @jaredchase or on Google+.

Patrick HellenPatrick Hellen
Community Manager at Cloudlock

Patrick is a Community Manager for Cloudlock, a cloud security company. His job is to provide a place for his customers to engage with one another, solve each other’s problems, and to push CloudLock to do exactly what the customer wants, at all times. He’s been successful with the first two, and he’s making his product managers nervous with the last. Patrick has been in the information security industry for the past decade, and has been a community manager for the past 3 years, working both with customers and cutting edge security researchers alike.

Connect with Patrick on Twitter at @PatrickCH or on Google+.

David HurleyDavid Hurley
Co-Founder at Webspark

David Hurley is an open source advocate and travels most weeks of the year to speak around the world on topics of tech, PHP and open source software. He is the community manager for Joomla – the second largest content management system in the world. He is also a member of the Production Leadership Team and the framework maintainers. David writes obsessively at and is an active partner in several businesses.

Connect with David on Twitter at @dbhurley or on Google+.

Aimee JarboeAimee Jarboe
Community Operations Manager at Virid and Community Manager at Citadel Studios

Building support networks for developers and end-users while cultivating a brand voice is wordy, but central to roles where Aimee thrives. She was thrilled to learn her passion for retail technology and love of online gaming are marketable skills. A fervent learner and tinkerer, Aimee blogs at to clear space for fresh thoughts. Her natural habitat is Twitter.

Connect with Aimee on Twitter at @Maevrim or on Google+.

Discussion Questions

  1. How often do you manage conflicts/controversy in your community?
  2. What steps do you take to assess community conflicts/controversy after discovering it exists?
  3. When do you choose to ignore conflicts/controversy taking place in your community?
  4. When do you choose to facilitate conflicts/controversy taking place in your community?
  5. How do you decide when to remove or close a controversial conversation?
  6. When have you had to ban a member who instigated conflict/controversy?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMGRHangout presents: Managing Community Conflicts & Controversies and let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting on the event page. Let’s discuss ways you can attend:

  • Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)
  • Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.
  • Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions.

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

Not sure what time this is for your location? Use

Featured Photo Credit: Chris Turner Photography via photopin cc

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a monthly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. Reach out on Twitter at @sherrierohde. 