We all know community feedback is crucial to … well, everything. But what exactly does that feedback loop look like? Join us for this week’s #CMGRHangout panel on Friday, January 29th at 2pm EST/11am PST to discuss how to implement a feedback loop in your community.
Jonathan Brewer and Sherrie Rohde will be hosting the hangout with Jenn Chen, Laura Dohan, Sarah Lang, Jenn Lebowitz and Laura Lopez on panel. and Carrie Keenan will be moderating the Twitter chat using #CMGRHangout.
Community Manager at Lithium Technologies
Jenn is the community manager at Lithium Technologies, where she gets to connect and work with community managers every day. She loves food and caffeine, as established in past CMGRHangouts. In her spare time, she enjoys eating, baking, reading and cheering on the Golden State Warriors.
Marketing and Community Manager at Crowd Content
includes managing and growing a community of over 2000 content writers, while simultaneously marketing to over 15,000 clients and new business. She wears the community and marketing caps with synergy bringing the community together with one another and with resources.
Director of Community and Support at Ticketleap
Sarah Lang has been a community manager for over a decade. She got her start working with an open innovation platform and still has a soft spot for all things crowdsourcing. In addition to her obsessions with living on Mars, the education system in America and Kylie Minogue, she believes in experiences over things and in-person connections.
Director, Community Development at Health Union
Jenn is Director of Community Development at Health Union. Prior to joining Health Union, Jenn spent 7 years in Higher Education leading programs for diverse communities, including student-athletes and peer tutors, at St. John’s University and Hofstra University respectively. Recently, Jenn founded a grassroots, award-winning community organization in Long Beach, New York to address a growing opioid and mental health epidemic in her local community. Jenn holds an M.A. and B.A. in English from St. John’s University in Queens, New York. Some of her great joys in life include community management, Dunkin’ decaf coffee, hip hop, and hashtagging everything.
Community Manager at Social Tables
Laura Lopez is the Community Manager at Social Tables. In her role, she puts the “social” in Social Tables through facilitating face to face and digital interactions between their growing, global customer base of 3,500 strong. She is passionate about bringing together like-minded communities that share a common goal to make each other successful through on and offline engagement. Prior to joining the Social Tables Marketing Communications team, Ms. Lopez has held numerous social media and community engagement roles within the food and beverage, Federal government and technology spaces, where she was responsible for growing, engaging, and supporting user communities.
- What was your favorite part of #CMAD?
- How do you make it easy for anyone to submit feedback?
- How do you make sure your community feels valued when contributing feedback?
- Is all feedback equal? If not, how do you extract expert knowledge from general comments?
- How do you balance community feedback and internal strategy?
- How often do you implement changes or iterations from feedback?
- How do you demonstrate to the community that you’ve implemented based on their feedback?
- Can you share a story of a time community feedback has made an impact?
- What other tips do you have for implementing community feedback?
RSVP & Watch the Hangout
Want to RSVP for the Hangout? Visit #CMGRHangout presents: The Community Feedback Loop and let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting on the event page. Let’s discuss ways you can attend:
- Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)
- Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.)
- Chat: You can chat here and/or follow the conversation on Twitter using #CMGRHangout.
Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions.
If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
Not sure what time this is for your location? Use worldtimebuddy.com.
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