#CMGRHangout presents: The Community Feedback Loop (Preview)

January 28, 2016 — by Sherrie Rohde0



#CMGRHangout presents: The Community Feedback Loop (Preview)

January 28, 2016 — by Sherrie Rohde0

We all know community feedback is crucial to … well, everything. But what exactly does that feedback loop look like? Join us for this week’s #CMGRHangout panel on Friday, January 29th at 2pm EST/11am PST to discuss how to implement a feedback loop in your community.

Jonathan Brewer and Sherrie Rohde will be hosting the hangout with Jenn ChenLaura Dohan, Sarah LangJenn Lebowitz and Laura Lopez on panel. Christin Kardos and Carrie Keenan will be moderating the Twitter chat using #CMGRHangout.


Jenn ChenJenn Chen
Community Manager at Lithium Technologies

Jenn is the community manager at Lithium Technologies, where she gets to connect and work with community managers every day. She loves food and caffeine, as established in past CMGRHangouts. In her spare time, she enjoys eating, baking, reading and cheering on the Golden State Warriors.

Connect with Jenn on Twitter at @jenntothechen or on Google+.

Laura DohanLaura Dohan
Marketing and Community Manager at Crowd Content

includes managing and growing a community of over 2000 content writers, while simultaneously marketing to over 15,000 clients and new business. She wears the community and marketing caps with synergy bringing the community together with one another and with resources.

Connect with Laura on Twitter at @LaurDoh or on Google+.

Sarah LangSarah Lang
Director of Community and Support at Ticketleap

Sarah Lang has been a community manager for over a decade. She got her start working with an open innovation platform and still has a soft spot for all things crowdsourcing. In addition to her obsessions with living on Mars, the education system in America and Kylie Minogue, she believes in experiences over things and in-person connections.

Connect with Sarah on Twitter at @_sarahlang or on Google+.

Jenn LebowitzJenn Lebowitz
Director, Community Development at Health Union

Jenn is Director of Community Development at Health Union. Prior to joining Health Union, Jenn spent 7 years in Higher Education leading programs for diverse communities, including student-athletes and peer tutors, at St. John’s University and Hofstra University respectively. Recently, Jenn founded a grassroots, award-winning community organization in Long Beach, New York to address a growing opioid and mental health epidemic in her local community. Jenn holds an M.A. and B.A. in English from St. John’s University in Queens, New York. Some of her great joys in life include community management, Dunkin’ decaf coffee, hip hop, and hashtagging everything.

Connect with Jenn on Twitter at @JennLebowitz  or on Google+.

Laura LopezLaura Lopez
Community Manager at Social Tables

Laura Lopez is the Community Manager at Social Tables. In her role, she puts the “social” in Social Tables through facilitating face to face and digital interactions between their growing, global customer base of 3,500 strong. She is passionate about bringing together like-minded communities that share a common goal to make each other successful through on and offline engagement. Prior to joining the Social Tables Marketing Communications team, Ms. Lopez has held numerous social media and community engagement roles within the food and beverage, Federal government and technology spaces, where she was responsible for growing, engaging, and supporting user communities.

Connect with Laura on Twitter at @1aura1opez / @socialtables or on Google+. 

Discussion Questions

  1. What was your favorite part of #CMAD?
  2. How do you make it easy for anyone to submit feedback?
  3. How do you make sure your community feels valued when contributing feedback?
  4. Is all feedback equal? If not, how do you extract expert knowledge from general comments?
  5. How do you balance community feedback and internal strategy?
  6. How often do you implement changes or iterations from feedback?
  7. How do you demonstrate to the community that you’ve implemented based on their feedback?
  8. Can you share a story of a time community feedback has made an impact?
  9. What other tips do you have for implementing community feedback?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMGRHangout presents: The Community Feedback Loop and let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting on the event page. Let’s discuss ways you can attend:

  • Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)
  • Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.)
  • Chat: You can chat here and/or follow the conversation on Twitter using #CMGRHangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions.

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

Not sure what time this is for your location? Use

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a monthly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. Reach out on Twitter at @sherrierohde. 