#CMGRHangout presents: The Community Manager’s Survival Guide (Preview)

January 14, 2016 — by Sherrie Rohde0



#CMGRHangout presents: The Community Manager’s Survival Guide (Preview)

January 14, 2016 — by Sherrie Rohde0

Our friend Adrian Speyer from Vanilla, one of the CMAD Award Sponsors for 2016, reached out to let us know they’ve published a new white called The Community Manager’s Survival Guide to help community professionals learn how to handle various tricky situations including consistently negative and angry members, the consistent, line toeing troll, suicide threats, moderation team fumbles, reports of harassment and legal threats. Obviously we couldn’t resist creating a panel around this.

Join us for this week’s #CMGRHangout panel on Friday, January 15th at 2pm EST/11am PST to discuss how to survive as a community manager when the going gets tough.

Jonathan BrewerDom Garrett and Sherrie Rohde will be hosting the hangout with David DeWaldPatrick GroomeJenn Lebowitz and Kelly McNamara on panel. Christin Kardos and Carrie Keenan will be moderating the Twitter chat using #CMGRHangout.


David DeWaldDavid “Historian” DeWald
Community Manager at Bit9 + Carbon Black

David has over 15 years of experience with working with web based communities starting with early fan sites to large multi-community web sites, he brings his unique knowledge of social interactions to everything he does.

Connect with David on Twitter at @historian or on Google+. 

Patrick GroomePatrick Groome
Content and Community Manager at Vanilla Forums

Patrick is the content and community manager at Vanilla Forums. He’s been building and running thriving communities for over a decade.

Connect with Patrick on Twitter at @Patrick_Groome or on Google+.

Jenn LebowitzJenn Lebowitz
Director, Community Development at Health Union

Jenn is Director of Community Development at Health Union. Prior to joining Health Union, Jenn spent 7 years in Higher Education leading programs for diverse communities, including student-athletes and peer tutors, at St. John’s University and Hofstra University respectively. Recently, Jenn founded a grassroots, award-winning community organization in Long Beach, New York to address a growing opioid and mental health epidemic in her local community. Jenn holds an M.A. and B.A. in English from St. John’s University in Queens, New York. Some of her great joys in life include community management, Dunkin’ decaf coffee, hip hop, and hashtagging everything.

Connect with Jenn on Twitter at @JennLebowitz  or on Google+.

Kelly McNamaraKelly McNamara
Director, Community Development at Health Union

Kelly is a Director of Community Development at Health Union. She holds a M.A. in Media Studies from Temple University and B.A. in Communications from Drexel University. With her previous experience, Kelly has an unique perspective on growing online communities and analyzing engagement. Some things to describe her: sweater enthusiast, over-the-hill soccer player, chaotically organized, too clumsy for heels.

Connect with Kelly on Twitter at @kmac017 or on Google+.

Discussion Questions

  1. What’s your biggest struggle to overcome when you think of “surviving” as a Community Manager?
  2. How do you stay calm when confronted with, or dealing with, negative and angry members?
  3. How do you handle the consistent, line toeing troll?
  4. What do you do when a suicide threat pops up in your community?
  5. How do you work with your moderation team when they fumble or flake out?
  6. What plan do you have in place to handle reports of harassment (code of conduct, etc)?
  7. What’s your escalation path when receiving or witnessing a legal threat in your community?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMGRHangout presents: The Community Manager’s Survival Guide and let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting on the event page. Let’s discuss ways you can attend:

  • Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)
  • Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.)
  • Chat: You can chat here and/or follow the conversation on Twitter using #CMGRHangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions.

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

Not sure what time this is for your location? Use

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a monthly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. Reach out on Twitter at @sherrierohde. 