#CMGRHangout presents: Welcoming New Members to an Active Community (Preview)

April 9, 2014 — by Sherrie Rohde0



#CMGRHangout presents: Welcoming New Members to an Active Community (Preview)

April 9, 2014 — by Sherrie Rohde0

Last week we discussed tips on how to grow a community, but bringing in new community members doesn’t end with outreach. How do you create a welcoming environment for new community members and help them to quickly contribute and get involved? What role do you play as a community manager? What role do your existing members play? How can you utilize technology to help welcome new members without being robotic?

We could all use a fresh perspective on how to welcome new members! Join us with this week’s panel for #CMGRHangout on Friday, April 11th at 2pm EST!

Jonathan Brewer and Sherrie Rohde will be hosting the Hangout with David DeWald, Brian Fanzo, Khaleelah Jones, Whitney Klinkner and Patrick O’Keefe as panelists. Carrie Keenan and Sarah Mordis will be moderating the Twitter chat using #CMGRHangout.


David DeWaldDavid “Historian” DeWald
Community Manager at

David has over 15 years of experience with working with web based communities starting with early fan sites to large multi-community web sites, he brings his unique knowledge of social interactions to everything he does.

Connect with David on Twitter at @historian or on Google+.

Brian FanzoBrian Fanzo
Technology Evangelist for a Software Defined Data Center Company

Technology Evangelist focused on turning digital signals into Social Intelligence. 8 years of experience as a power user of social business and social media tools.  2 years ago Brian moved from power user to advisor for enterprise size companies integrating software solutions.  User on multiple social networks & a big twitter chat fan!  Proud Dad of 3 girls.

Connect with Brian on Twitter at @iSocial_Fanz or on Google+.

Khaleelah JonesKhaleelah Jones
Founder at Something with Words

Khaleelah Jones has worked in digital marketing for the past five years. She has found an intersection of her passion for all things digital and love for social media, communication and people as a community manager. Her digital marketing company, Something with Words, won the StartUp Leibster 2013 award for quality social and CRM services. Khaleelah blogs at

Connect with Khaleelah on Twitter at @KhaleelahJones or on Google+.

Whitney KlinknerWhitney Klinkner
Community Manager at Lose It!

Whitney is the community manager at Lose It! — the online weight loss program with over 18 million users and 30 million pounds lost. Whitney’s interested in helping users get the most out of Lose It!’s tools and supporting community members in their journeys to a healthier life.

Connect with Whitney on Twitter at @whitklink or on Google+.

Patrick O'KeefePatrick O’Keefe
Founder and Owner at iFroggy Network

Patrick O’Keefe has been managing online communities since 2000. He is the author of Managing Online Forums, a practical guide to managing communities, and Monetizing Online Forums, a blueprint for generating revenue in the right way. He writes about community management at

Connect with Patrick on Twitter at @patrickokeefe or on Google+.

Discussion Questions

  1. How do you help encourage a new member to start contributing and get involved in the community?
  2. How do you get a new community member comfortable with the community’s guidelines and objectives?
  3. How do you help a new community member avoid or handle information overload?
  4. What role do other community members play in welcoming a new member?
  5. How can you utilize technology to help welcome new members without being robotic?
  6. What other tips do you have for onboarding and welcoming new members?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMGRHangout presents: Welcoming New Members to an Active Community and let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting on the event page. Let’s discuss ways you can attend:

  • Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)
  • Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.
  • Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions.

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

Not sure what time this is for your location? Use

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a monthly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. Reach out on Twitter at @sherrierohde. 