15 January 2013 An Unexpected Journey In those days I was always respectable, and nothing unexpected ever happened. —Bilbo Baggins, The Hobbit Perhaps an ironic quote to...
13 January 2013 Your Effort = Less Customer Effort = Magical Customer Experience When it comes to a magical customer experience, there is no magic to it. As Jeannie Walters explained, customer experience...
10 January 2013 Sponsorships: Creating A Winning Partnership When it comes to getting sponsorships for events or campaigns, it much more then getting a check or delivering impressions....
06 January 2013 Community Manager Job Roundup: Jan 7 Community Manager job postings are listed every day. There is no easy way to find them all. We go through...
06 January 2013 Community Manager Appreciation Day #CMAD This month we will be celebrating the 4th annual Community Manager Appreciation Day. Recently, we had a chance to hangout...
05 January 2013 Passwords, Listservs and Storytelling When it comes to communities, there are as many differences as there are similarities between private and open...
31 December 2012 Community Manager Job Roundup: Dec 31 Community Manager job postings are listed every day. There is no easy way to find them all. We go through...
30 December 2012 Top 13 Community Manager Posts Of 2012 2012 has been quite a year for community managers and especially for My Community Manager. We’ve grown from a website...
24 December 2012 What is a Community Manager (in 30 Seconds) An interesting project idea come up after Eric Herberholz responded to my Santa: The Ultimate Community Manager post. Instead of explaining what...
24 December 2012 Santa: The Ultimate Community Manager During our recent community manager hangout about reflections of 2012, Ally Greer tweeted that Santa is probably the most insightful...