When it comes to a magical customer experience, there is no magic to it. As Jeannie Walters explained, customer experience...
Tag Archives: Customer Service
When Customers Complain: On Twitter
A main fear of business on social media, complaints on Twitter can be even more valuable for small businesses. Positive...
“Sorry For Any Inconvenience” This Post May Cause You
If a community manager has to say, “We are sorry for any inconvenience this may have caused you,” I hang...