2012 has been quite a year for community managers and especially for My Community Manager. We’ve grown from a website that started in mid-2011, into a full fledged community of community managers. Early in 2012, we started Community Manager Hangout every Friday. In February, we held the first Community Manager UNconference. Over the summer, we started featuring community managers with Community Manager of the Day. We’ve grown from a single person effort to a team, including Brandie McCallum, Sherrie Rohde and Jonathan Brewer. While we have much more planned for 2013, let’s take a look at the top 13 visited posts of 2012 on My Community Manager.
1. Facebook Post Leads to Community Manager Job
With 929 unique pageviews, my story of how I landed my job as community manager at HuffPost Live, ranks as the top post of 2012. Published on June 1, I share not only how a Facebook post lead to my community manager job, but also some advice I have for others thinking of becoming community managers.
2. Grow Community, Deepen Relationships, Manage Your Social Business
Business is built on relationships. That’s what Jon Ferrara, CEO of Nimble shared with us as Nimble announced their one year business edition offer for community managers right here on My Community Manager. He also joined us to discuss the importance of Social CRM on our Community Manager Hangout. Overall, this post received 834 unique pageviews.
3. Gaming and Education: Becoming A Community Manager
Jeshe Wiggins shared her first post with My Community Manager discussing her passion for gaming, pursuit of education and trying to plan for the future. After receiving 648 unique pageviews, it’s time to invite her back to share what she’s learned over the last year.
4. Community Manager of the Day #CMOTD
Since all community managers are unique, hearing who inspires them, the books they recommend and advice they’d give to those wanting to become community managers has become one of my favorite features on My Community Manager. We’re always looking to feature as many community manager’s stories as possible, so if you are interested in us featuring you, fill out the form or get in touch with Sherrie Rohde. With 600 unique pageviews and over 50 entries, we expect this post to be among the most viewed in 2013 as well!
5. “Sorry For Any Inconvenience” This Post May Cause You
Ryan Olsen stuck a note with this post exploring how to deal with apologizing to your community. With a community, there are no flimsy statements to stand behind. They know the truth and they know you do too. Being sincere is a cornerstone of community management. With 482 unique pageviews, we’re not sorry for publishing it.
6. Changing Career Paths: Becoming A Community Manager
How does someone who is not a community manager receive 449 unique pageviews about becoming a community manager? That’s exactly what Larry Jennings did when he shared what he’s observed after a couple years of looking at others in the community management field. If you are thinking of becoming a community manager, you should definitely check out this post.
7. How I became a Twitter Celebrity on Mike and Mike
Michael Hahn is always good for giving us a laugh, but this time, he caught the attention on Mike and Mike on ESPN when he created the @greenysbeard Twitter account and kept it alive after Mike Greenberg shaved the beard. The account caught the attention on the show’s producers and was mentioned several times on air. Want to hear the whole story? Head on over a read what 384 unique pageviews did.
8. How Can I Find a Community Manager Job
Little did most people know, but I had just been offered my job at HuffPost Live (See #1) when we had Dave Cutler talk about he landed a community manager job by building his own personal brand in pretty impressive style! I think the title may have something to do with the 315 unique pageviews, but you wont want to miss Dave’s story.
9. Community Manager Skills For All Industries
Community managers possess many skills which can be applied against many different industries. Jasmine looked at several of them as she believes any industry that relies on engaging with customers can benefit from a community manager. You must be just as curious as the other 296 unique pageviews.
10. The Startup Community Manager
The first person who jumped in to help me start My Community Manager was Megan Larsen. She was a great help in the early stages of our blogger outreach and content. In this post, which received 291 unique pageviews, she talked about what it was like to be a community manager at a startup.
11. Bridging the Gap: Hangout meets Twitter
Many people don’t realize that #cmgrhangout (Community Manager Hangout) is actually a Google Plus Hangout. For months, that’s all it was. That was until May 18 when we introduced a Twitter chat to incorporate more people. Today, many people only know it as a Twitter chat. If you are one of those people, come see what you are missing every Friday at 2pm EST. While we didn’t include any of our job posts or many on the hangout posts, 234 unique pageviews proved this was a monumental moment in My Community Manager history in 2012.
12. Are Community Managers Pigeonholed?
We hear so much talk of people wanting to become community managers, but what about after you become a community manager? What happens? Are you pigeonholed into a dead end career with not much advancement or opportunity to make more money? Do you want to know what 220 other unique pageviews learned?
13. When Customers Complain: On Twitter
Positive feedback is great, but negative feedback is even better. Debbie Horovitch talks about the fears of many business owners when it comes to social media. The fact is, people will talk about your business. Don’t get defensive, look at it as a chance to become a hero. Read more about what 219 other unique pageviews did.
As we mentioned, Community Manager of the Day, Job Roundup Posts and most Community Manager Hangout Posts were excluded from the count and all post were based on unique pageviews according to Google Analytics. What was your favorite post of 2012? More importantly, what are you wanting to read about in 2013?
photo credit wiccked
