What Community Managers Can Learn From Librarians
After Brew returned from a Translator focused lab session with librarians earlier this week, we chatted about how many parallels there were between community management and librarians. Of course we’ve already compared a trial attorney to community management and had a rock star tell us how she grew her Google+ community, so why not invite Patty Wanniger, with Polaris Library Systems to discuss what community managers can learn from Librarians.
Who is Patty Dwyer Wanninger?
Patty spent 25 years working in all types of libraries. An early adopter of “online card catalogs,” experienced in running, managing, and building public libraries in Wisconsin and Illinois. Since 2008, worked in the private sector representing companies that provide software and hardware solutions for library automation. Graduate of UW-Madison School of Library Science.
She returned to Milwaukee two years ago after many years living in Janesville, WI. Thrilled to be resident of Milwaukee’s Washington Heights neighborhood, and back in my natal zipcode. Lurker on Twitter.
Patty’s daughter (who received her Ph.D. in English from Vanderbilt last Friday) is trying out for Jeopardy today. And you have to have little anecdotes in case you get on the show and Alex has to chat with you. So here are Patty’s: I like to wait at stage doors; I have met Angela Lansbury, Robert Goulet, Christopher Pluumer, among others. I own a million beads. I have 101 first cousins. I passed the Jeopardy test a few years ago but never was selected for the show, I think because my anecdotes are weak.
1) How do you take advantage of people’s initial perception of you (judging a book by the cover)?
2) How do you stay engaged with a community when they “check out” from you?
3) You use a card catalogue for books, how do you identify and organize people?
4) How does customer experience help grow your community?
5) What ways can you “elevate” a person who just comes in for a book?
Join us this week as Jonathan Brewer and Tim McDonald will be Hosting the Hangout and brandie mccallum and Sherrie Rohde will being moderating the Twitter chat #cmgrhangout
Don’t forget to confirm you are attending and be on the lookout for a G+ notification about 1:55pm is you want to join the hangout.
Want to participate on Twitter? Watch the YouTube video (will be linked) and use #cmgrhangout when tweeting.
photo credit Gwen’s River City Images