Congratulations! You are now a community manager! Sure they gave you a job description and a desk. Perhaps you even got business cards. Hopefully they told you where to start. What now?
After establishing determining your goals and setting out a strategy, perhaps the most critical part to being a community manager is determining the value of your online community. After all, without knowing the value of your community, you’re going to have a pretty tough job justifying the value of you! When Greg Meyer wrote “How Do You Quantify The Value Of Your Online Community” (which you should definitely read!), we knew we had to have him join us on Community Manager Hangout!
Greg Meyer is Manager, Customer Wow at Desk.com, a Salesforce.com company (http://www.desk.com.) His past experience includes Gist (acquired by Research in Motion), where he founded and ran the Customer Experience Team. Before that, Greg spent time at Expedia, T-Mobile, and startups like Netegrity, eRoom, and Allaire. Find Greg on Twitter at @grmeyer.
You can watch and join in our Google+ Hangout or follow and join the conversation on Twitter using #cmgrhangout
My Community Manager has been hosting the Community Manager Hangout on Google+ since January 24, 2012. We’ve never been afraid to push the envelope and try new things. We did it with the Community Manager UNconfernce, we did it with embracing all types of community managers, and we do it every Friday by combining a Google Hangout with a Twitter Chat!
“What’s The Value Of Your Online Community”