BlogHangout

What’s The Value Of Your Online Community

December 6, 2012 — by Tim McDonald1

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BlogHangout

What’s The Value Of Your Online Community

December 6, 2012 — by Tim McDonald1

Congratulations! You are now a community manager! Sure they gave you a job description and a desk. Perhaps you even got business cards. Hopefully they told you where to start. What now?

After establishing determining your goals and setting out a strategy, perhaps the most critical part to being a community manager is determining the value of your online community. After all, without knowing the value of your community, you’re going to have a pretty tough job justifying the value of you! When Greg Meyer wrote “How Do You Quantify The Value Of Your Online Community” (which you should definitely read!), we knew we had to have him join us on Community Manager Hangout!

Greg Meyer photo

Greg Meyer is Manager, Customer Wow at Desk.com, a Salesforce.com company (http://www.desk.com.) His past experience includes Gist (acquired by Research in Motion), where he founded and ran the Customer Experience Team. Before that, Greg spent time at Expedia, T-Mobile, and startups like Netegrity, eRoom, and Allaire. Find Greg on Twitter at @grmeyer.

You can watch and join in our Google+ Hangout or follow and join the conversation on Twitter using #cmgrhangout

My Community Manager has been hosting the Community Manager Hangout on Google+ since January 24, 2012. We’ve never been afraid to push the envelope and try new things. We did it with the Community Manager UNconfernce, we did it with embracing all types of community managers, and we do it every Friday by combining a Google Hangout with a Twitter Chat!

“What’s The Value Of Your Online Community”

Introductions

Q1) What is an online community?
Q2)  How can you evaluate the value of an online community?
Q3) What are “hard” or quantitative measurements you can use?
Q4) What are “soft” or qualtitative measurements you can use?
Q5) How can you start doing this?
Community Manager Hangout on Friday will ask questions and foster a conversation on Twitter while Tim McDonald, founder of My Community Manager, will ask special guest Greg Meyer and other community managers on Google+ will engage and respond. It’s our core mission to include as many people as we can while being a resource for community managers, those wanting to become community managers and companies hiring community managers. How does it work? Jonathan Brewer will assist with the Google+ Hangout and Sherrie Rohde will host the Twitter chat using the hashtag #cmgrhangout. This week, we are looking for community managers or those looking to become community managers. Leave us a comment below or find us on G+ and tell us. We’ll invite you on air for the hangout. You must have a Google+ account and be able to use a webcam. Interested in being part of the hangout? Join us on G+, Watch right here (starting at 2pm ET) or follow #cmgrhangout on Twitter.

Tim McDonald

None of us are alone. That is Tim’s mission in life. To let everyone know they are not alone. It’s why helping others doing social good is his purpose.

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